Meet the Express Auto Center Staff
Junior and Lisa - met in 1981 and have been married for 32 fantastic years. Junior worked in auto body repair and came home from work one day saying he was quitting his job (making very good money at the time) to start his own business. Lisa worked for herself in insurance/investments while taking care of their 4 year-old son, Tyler. Always up for an adventure, but scared to death, they started Express Auto Center in a small 4 bay shop in 1993. Two moves and 1 daughter later, they have a 12 bay facility to take care of you and your car. Tyler graduated from JMU, receiving his Bachelor’s and Master’s Degree, while working as JMU’s Network Engineer. Kaylyn has graduated from JWU, and received her Master’s from Virginia Tech for Hospitality and Tourism Management. Other than being extremely proud of their two children, Junior and Lisa love to travel especially by motorcycle. Junior rides a 2008 Harley Ultra Classic and Lisa rides a 2009 Harley Street Glide. The key to their success is to treat their customers honestly, fairly and as they would want to be treated. They are usually both at the shop, so come by and meet the boss... we’re not sure which one that is, so come meet them both.
Hubert Bailey, Sr (A.K.A. Pop, Junior’s dad) – Pop came to work for Express Auto Center in 1995 after retiring as a big rig truck driver. After 3 months of being bored silly, he called Junior and said “Give me something to do!” So Pop was hired as our tow truck driver, parts runner, delivery driver, courtesy shuttle driver, bank runner, test driver, back up phone receptionist, waiting room entertainer, and all around gopher (meaning anything that needs done, Pop will jump in and do it). Although Pop is now fully retired now, he stops by whenever Junior and Lisa are out of town to help out. He’s still going strong after 50 years of marriage and raising 3 kids. We believe Pop will be the last one standing at Express Auto Center.
Terri Hart - Terri is Lisa’s Executive Assistant and has been at the shop for four years. She handles all of the day-to-day paperwork that Express Auto Center generates. Her background is in parts (many years ago), title insurance and she’s a trained engraver. She enjoys cross stitching and scrapbooking. With a husband, 2 boys, 2 cats, a dog (learn more about Kirby in the months that follow), a lizard, and a turtle, (Whew!) her home life is extremely hectic. That’s probably why she can handle all the guys at the shop and get everything done. Plus she always has a smile on her face and a laugh in her heart.
Michael Haley - Michael was born and raised in Michigan until he moved to Richmond in 2008. He is a graduate of Ohio Auto Diesel Technical Institute and joins the Express Auto team as a Service Advisor. With more than 20 years of experience as a technician, Michael wanted to try something new and looks forward to honing in his customer service skills. When not at work, he keeps busy with two 10 year olds at home while logging hours as a volunteer firefighter in Hanover County. Michael has loved cars since he was young, and on the weekends you may find him at Southside Speedway or Langley Speedway as part of the racing crew. Stop by the shop and welcome Michael into the Express Auto Family.
Michael Carroll (aka “M.C.”) – M.C. grew up in the automotive world - his dad raced late model super-modifieds throughout the midwest and owned a chain of aftermarket automotive shops in the Cleveland, Ohio area in the 80's and 90's. M.C. worked as an installer of alarms, stereos and truck accessories before he was old enough to drive. Later, M.C. studied mechanical engineering and math in college (Ohio State, Miami University) before settling into the mortgage industry, where he fine-tuned his customer service skills. He is very happy to be back "home" in the automotive industry as our new Service Advisor. In his free time, M.C. can usually be found in his wood shop or fishing on the Chickahominy River. He and his wife, Ashley, are expecting their first child in December.
If you’ve ever been in our waiting area and heard loud thumps, bumps, and growls coming from above, it’s not Lisa having a bad day. It’s Corona and Kirby also called Salt and Pepper by some. Lisa rescued Corona in 2006 after her beloved Piggy passed away and Terri brings Kirby in to keep Corona company. Kirby is five and loves to wrestle, so Corona hides under Lisa’s desk when she’s had enough playtime. Express Auto Center is “pet friendly” and if you’d ever like to visit with Corona or Kirby, just have a service advisor call upstairs. We’ll be right down!