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Express Auto Center Reviews Cont. Again...

Jul 1, 2014
Krista T., CHESTER

Found a screw in my tire and needed it patched. The guys at Express got me in, got it patched and out the door in under an hour. Thank you!

Jun 30, 2014
Maureen C., CHESTER

honest, dependable and trustworthy

Jun 23, 2014
Michelle S., PETERSBURG

I always receive excellent service. My car is always finished on-time.
Jun 22, 2014
Megan L., SOUTH CHESTERFIELD

Great service and the staff is the best!

Jun 19, 2014
Devon F., CHESTER

Great service. Took care of me before they were even officially open. Will definitely use their services again

Jun 11, 2014
William E., CHESTER

FAB - FAB - FABulous customer service.

Jun 8, 2014
Beverly F, MECHANICSVILLE

I am happy to give a 5-star rating for exceptional service provided by Express Auto Center.
My 2005 Nissan Murano needed the transmission replaced. After contacting a local Nissan dealer, I was told my car did not qualify for the CVT transmission warranty that had been extended for cars up to 10 years. Extremely disappointed but felt I had no choice but to pay the price to get my car back in service, I gave the go ahead to my Service Manager, Todd Ruggles at the Express Auto Center, to replace the transmission. However, Todd and his team took the initiative to check further with the Nissan Consumer Affairs and found out my car did qualify for this warranty. This meant they lost the opportunity to work on my car as the Nissan dealer had to perform the work in order to qualify my car for the warranty. Knowing this could happen, I am very impressed that Todd took the time and checked on my behalf to save me a large amount of money. I will definitely be using their services in the future as they have gained my trust for the integrity they have displayed in this situation.
- Comments from the automotive shop
Beverly, Thank you so much for the wonderful review. We always do what's best for the customer, even if it means we lose the repair work. You are our top priority! We hope the warranty work goes smoothly and look forward to seeing you back at Express Auto Center for your future maintenance and repair needs.

May 31, 2014
Tom S., CHESTER

Friendly service. Fast and competitively-priced.

May 26, 2014
Raymond H., CHESTER

Great service!

Apr 21, 2014
anonymous

This was my first visit to Express Auto and it was a very pleasant experience. I recently moved to the area and needed to get my car serviced (high mileage). I went in for an alignment issue and Todd and his team caught (after a passing state inspection one month ago) that my breaks were very worn down and needed to be replaced. To be honest I was already somewhat aware of a possible issue with the breaks on my car and I could tell while driving it my breaks were not at their best. I know this was not just a mechanic trying to get over on me. I am very appreciative of them recommending this repair to me where another repair shop did not. I was even offered a ride home while the work was being done on my car.
Overall I was very impressed by the customer service and excellent work performed. My car is driving great and I would HIGHLY recommend this location for any car repair needs.

Apr 19, 2014
Adrienne W., CHESTER

I have been going to Express auto for a few years now. They have kept my car in excellent condition and they are an honorable company. I feel like family. -Adrienne with the GrandMarquis

Apr 14, 2014
Krista T., RICHMOND

Service was excellent as usual. The peace of mind that comes from a good and trustworthy mechanic is priceless.

Mar 28, 2014
Marjorie K., CHESTERFIELD

As always the service was great, performed in a timely fashion and priced as expected.

Mar 4, 2014
Richard & Janet F., RICHMOND

As always, Excellent service, on time and within budget. Todd and his team did another fine job!

Feb 24, 2014
anonymous

Personal service even for the corporate individual...

Feb 12, 2014
Krista T., RICHMOND

As usual, efficient and excellent service!

Feb 10, 2014
Austin A., MIDLOTHIAN

I needed a presale inspection, and not only were they the most affordable shop I called, but they were fast, friendly, and gave me all the details I wanted.

Very helpful.

Feb 4, 2014
Will W., RICHMOND

Great fast service. I always feel like I've been taken care of and treated right when i come into Express. Todd is the man!!

Jan 29, 2014
C.W.W, CHESTERFIELD

Thanks for keeping my little Saturn Running smooth and at peak performance. Best service and most helpful staff. I never feel like I am being pressured to do something to my Car that is not necessary and important to keeping it in top shape and road safe. You guys are the Best !

Jan 20, 2014
John W, WILLIAMSBURG

Honest, knowledgeable, prompt service, and will give you a ride.

Jan 9, 2014
Howard L., RICHMOND

3rd time dealing w/ express auto. they've fixed my problems every time. great service/communication

Jan 3, 2014
William E., CHESTER

Fabulous customer service.

Dec 18, 2013
Paul B., MIDLOTHIAN

Thanks for the great Job as you always do. The service and attention to your customers is great as always. Thank You.

Dec 10, 2013
John H., CHESTER

Simply outstanding as usual. Job done quickly, at estimate and rides to and from were extremely timely. Another fine job by Jr. and his team. Thanks!

Dec 7, 2013
Rene S., POWHATAN

Great service as always. I can always depend on the entire team to make their customers #1 while they pass on any cost savings regardless what they quoted.

Nov 17, 2013
Raymond H., CHESTER

Great service and customer friendly. Explained everything that was done.

Nov 12, 2013
Rachel & Thomas T., CHESTER

Express Auto has continued to provide excellent service. Every time I take my vehicles in they have been kind, knowledgeable and honest. They are wonderful and I will continue to take my vehicles to them.

Oct 31, 2013
William E., CHESTER

Always, always, always recive GREAT customer service. I have trusted them over the last 15 years and will continue. Todd is my "go-to" guy.

Oct 17, 2013
Jesse W., CHESTER

Good job on replacing the intake gaskets on my 1988 K1500 truck. Pretty much came it at the quoted price. Repairs are working.

Oct 8, 2013
Kevin H., MIDLOTHIAN

The care you receive at Express Auto Center is extremely rare in this day and age while comparing it to other auto centers. Not only are the staff and mechanics very professional, knowledgeable and polite, but they actually know what they are doing to your automobile while being serviced in the garage--giving you peace of mind. I'm 100% sure that you will leave more than satisfied with your experience with Express Auto Center.

Oct 2, 2013
David H., FAIRFAX

Forgot to get my state inspection done. Drove to Express a day late and they had me on my way thirty minutes later. Thanks!

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